Technical Help

If your question is not answered below, please contact us at 888.221.1612 or email

Frequently Asked Questions:

What Are Minimum System Requirements?

All of our coursed can be viewed on a Window or Mac Computer

Windows 10/8/7/Vista/XP

  • Internet Explorer 7 or higher
  • Mozilla Firefox 3.x or higher
  • Google Chrome.


  • Safiri 3 or higher
  • Mozilla Firefox 3.x or higher
  • Google Chrome.


CD ROM versions of the courses are no longer supported. Online versions of the courses require internet access and FLS recommends 512Kb or faster internet such as Cable, Fiber or DSL for use of the online versions of the courses.

Are iPad and Android tablets supported?

Most of our online courses can be viewed with and IPad or Android tablet. FLS is currently in the process of updating all remaining courses to support iPad and Android tablets. Check at the bottom of the course description page under System Requirements when purchasing to see if the course currently supports tablets.

Supported Tablet Devices

iPad iOS6.x or higher

Android 4.x or higher

Please note: Although courses can technically be viewed on smart phones such as iPhone or Android Phone the screen size may not be large enough for efficient viewing of the content. We recommend a device with at least a 7 inch display.



When my Web Browser starts I get a yellow message bar at the top of the web browser that says:

“To help protect your security, Internet Explorer has restricted this webpage from running scripts or ActiveX controls that could access your computer. Click here for options...”
What should I do?

This is a normal Internet Explorer security warning. The scripts that your CD-ROM course runs will not modify any content on your computer, but it is important that you allow Internet Explorer to run scripts in order for the CD-ROM course to function.It is safe and necessary to click on the yellow bar and then click “Allow Blocked Content…” and then the “Yes” button.

How many times can I take the quiz?

You may take the quiz as many times as needed.  If you do not pass the quiz, it is highly recommended you return and review the course material before attempting to take the quiz again.

Can I see the answers I got wrong?

When you pass the quiz you will be given an opportunity to review the quiz and see your answer and the correct answer for each question. Because you can retake the quiz if you fail, you will not be given an opportunity to see the quiz review with all the correct answers if you fail the quiz.