Technical Help

If your question is not answered below, please contact us at 888.221.1612 or email info@FitnessLearningSystems.com

 

Frequently Asked Questions:

What Are Minimum System Requirements?

All of our coursed can be viewed on a Window or Mac Computer

Windows 10/8/7/Vista/XP

  • Internet Explorer 7 or higher
  • Mozilla Firefox 3.x or higher
  • Google Chrome.
  • Adobe Flash Player 10.1 or higher

Macintosh

  • Safiri 3 or higher
  • Mozilla Firefox 3.x or higher
  • Google Chrome.
  • Adobe Flash Player 10.1 or higher

Adobe Flash Player is required for full use of the CD or Online course when viewed with a PC or MAC.
You may download this player for free at:
http://www.adobe.com/downloads/

CD ROM versions of the courses do not require Internet access. Online versions of the courses require internet access and FLS recommends 512Kb or faster internet such as Cable or DSL for use of the online versions of the courses.

Are iPad and Android tablets supported?

Most of our online courses can be viewed with and IPad or Android tablet. FLS is currently in the process of updating all remaining courses to support iPad and Android tablets. Check at the bottom of the course discription page under System Requirements when purchacing to see if the course currently supports tablets.

Supported Tablet Devices

iPad iOS6.x or higher

Android 3.x or higher

Please note: Although courses can technically be viewed on smart phones such as iPhone or Android Phone the screen size may not be large enough for efficient viewing of the content. We recommend a device with at least a 7 inch display.

Will a CD ROM Course Download Information on My Computer Requiring Disk Space?

FLS CDs run off the CD and do not download information on your computer and will not use additional disk space.  The CD plays on your web browser but does not connect you to the internet.

How Do I Start My CD Course?

CD courses should autoplay on PCs running Windows operating system.  Simply insert the CD in your CD Rom drive.

If the CD does not autoplay in a PC:
Windows XP
1. Insert the CD in your CD Rom player.
2. Double Click your CD Rom drive (i.e. D:)
3. Double click “Start.”
Windows Vista
1. Insert the CD in your CD Rom player.
2. Click the start button bottom left.
3. Click “Computer.”
4. Double Click your CD Rom drive (i.e. D:).  The CD should start.
5. If it still does not start- double click “Start.bat” file and the CD
should start.

To Start CD in A MAC:
1. Insert the CD in your CD Rom player.
2. Wait for the CD icon to appear on the desktop.
3. Click the CD icon.
4. Click to open “Start_Course.htm”.

When I insert my CD-ROM course into my computer I see a message that says:

“Active content can harm your computer or disclose personal information. Are you sure that you want to allow CDs to run active content on your computer?”
What should I do?

This is a normal Windows security warning. Your CD-ROM course will not modify any content on your computer and they do not transmit information. You can simply close this warning message and not have any problems.

When my Web Browser starts I get a yellow message bar at the top of the web browser that says:

“To help protect your security, Internet Explorer has restricted this webpage from running scripts or ActiveX controls that could access your computer. Click here for options...”
What should I do?

This is a normal Internet Explorer security warning. The scripts that your CD-ROM course runs will not modify any content on your computer, but it is important that you allow Internet Explorer to run scripts in order for the CD-ROM course to function.It is safe and necessary to click on the yellow bar and then click “Allow Blocked Content…” and then the “Yes” button.

How many times can I take the quiz?

You may take the quiz as many times as needed.  If you do not pass the quiz, it is highly recommended you return and review the course material before attempting to take the quiz again.

Can I see the answers I got wrong?

When you pass the quiz you will be given an opportunity to review the quiz and see your answer and the correct answer for each question. Because you can retake the quiz if you fail, you will not be given an opportunity to see the quiz review with all the correct answers if you fail the quiz.